• Credit card (Visa or Mastercard)
• PayMaya
• GCash
• GrabPay account 

At the moment, we do not accept COD nor payment thru debit cards.

• ActiveOnePharmacy will send you an email notification of your order status.
• Please make sure to check your spam and/or other folders of your email as our notification status may not be sent directly to your inbox.

Yes. For your prescription medicine, please send us a copy of your valid prescription in any of the following formats:

• jpg
• jpeg
• png
• pdf

How do I upload my prescription?

1. Select your prescription medicine
2. Click "CHOOSE IMAGE" button
3. In the new window, select the options available to upload an image of your prescription
4. Click the "ADD" button

Make sure that you have placed the correct item as indicated in your prescription. 

Uploading of incorrect prescriptions may cause delays or cancellation of your order. Please refer to Order Cancellation section.

Yes. Delivery will be made to the address indicated in the shopper's address. 

How long should I wait for my items to arrive?

• You have the option to have your items delivered to you in the same day. Please note that we have a cut off time of 2pm for the same day delivery option. If we receive your order beyond 2pm, please expect the item to be delivered the following day.
• The same day delivery option only covers some parts of Metro Manila.
• 3-5 working days for Luzon provincial areas 
• 5 to 10 working days for the Visayas and Mindanao areas. 

• Different charges will be applied depending on the speed of delivery that you select. You will see these prices in the Shipping Method page.
• You may select pick-up in the delivery method and book your own carrier to have the items picked up in our warehouse.
• Please note that delay in delivery may happen due to tropical storms and other unforeseen events.